QUOTE (Mark N @ Jan 25 2006, 11:35 AM)
<{POST_SNAPBACK}>Tried it all... and anyway, if I could fix it, I'd be wanting cash for it!!!
Here you go, this should fix it no problems,
An issue has been identified with the Nokia 6680 whereby if you receive an MMS while Roaming this MMS can neither be deleted or retrieved/opened. This leads to the 'New Message' symbol remaining on the screen of the phone.
This issue is caused by the setting of MANUAL retrieval of MMS while roaming. In order to prevent this problem go to:
Menu > Messages > Options > Settings > MMS > Retrieval while Roaming
Change this setting to AUTOMATIC or OFF, and the issue will not be seen. However, if 'AUTOMATIC' is chosen, there is the issue of you not being able to refuse the GPRS charge for the download of the MMS. If 'OFF' is chosen, you will not receive any MMS.
Set Retrieval While Roaming to 'OFF'
[Alternatively if a customer is not able to do this advise them you will divert their MMS while they are roaming, use the 'Handset Settings' screen to do this, and advise the customer to call us when the return to have this MMS divert removed.]
If you have already encountered this problem you can resolve this issue by doing the following:
[NOTE:The consequence of using this code is that all content previously downloaded (Full Tracks, Realtones,Polytones,Wallpaper etc) from Vodafone Live! to either the phone or the memory card will not be accessible. Any phone numbers or text messages that are stored on the handset will also be erased.]
Input the following code into the phone:
*#7370#
The device will then request a Security code, this is '12345'